Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $19 to repair or $39 to replace your phone.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $19 to repair/reiburse, $29 to repair or $69 to replace your phone.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
$208.00$208.00
$181.00$181.00
$168.95$168.95
- 6 VIDEOS
Image Unavailable
Color:
-
-
-
- To view this video download Flash Player
Samsung Galaxy S21 5G, US Version, 128GB, Phantom Gray - Unlocked (Renewed)
Sustainability features
This product has sustainability features recognized by trusted certifications.
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
New Price: | $397.99$397.99
Details The “New” price is the current price of the same product in a new condition on Amazon.com |
Price: | $208.00$208.00
Return this item for freeFree returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges Learn more about free returns. How to return the item?
|
You Save: | $189.99$189.99 (48%) |
New Price: | $397.99$397.99
Details The “New” price is the current price of the same product in a new condition on Amazon.com |
Price: | $181.00$181.00
|
You Save: | $216.99$216.99 (55%) |
New Price: | $397.99$397.99
Details The “New” price is the current price of the same product in a new condition on Amazon.com |
Price: | $168.95$168.95
Return this item for freeYou can return this item for any reason: no shipping charges. The item must be returned in new and unused condition. Read the full returns policy How to return this item:
|
You Save: | $229.04$229.04 (58%) |
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
Purchase options and add-ons
Brand | SAMSUNG |
Model Name | Galaxy S21 |
Wireless Carrier | Unlocked |
Operating System | Android |
Cellular Technology | 5G |
Memory Storage Capacity | 128 GB |
Connectivity Technology | Wi-Fi |
Color | Phantom Gray |
Screen Size | 6.2 Inches |
Wireless network technology | GSM |
About this item
- Display: 6.2" AMOLED display with 120Hz refresh rate and 1300 nits brightness for vivid visuals and smooth scrolling.
- Camera: Rear dual camera system with 64MP main and 12MP ultrawide lenses for stunning photos and videos.
- Memory: 128GB internal storage and 8GB RAM for plenty of apps and files.
- Connectivity: 5G capable with support for GSM, CDMA, and Wi-Fi networks.
- Battery: 4000mAh battery provides all-day power for your daily needs.
This product is also available in New condition for $189.99 more than the current Renewed price.
(255)
Only 2 left in stock - order soon.
Frequently bought together
Similar items that may ship from close to you
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Compare with similar items
This Item Samsung Galaxy S21 5G, US Version, 128GB, Phantom Gray - Unlocked (Renewed) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | -48% $208.00$208.00 New Price: $397.99 | -7% $262.00$262.00 Typical price: $281.00 | $213.99$213.99 | -41% $222.00$222.00 New Price: $374.00 | -6% $234.00$234.00 Typical price: $249.99 | -15% $229.00$229.00 List Price: $268.00 |
Delivery | Get it as soon as Friday, May 17 | Get it as soon as Friday, May 17 | Get it as soon as Friday, May 17 | — | Get it as soon as Friday, May 17 | Get it as soon as Monday, May 20 |
Customer Ratings | ||||||
Fingerprint reader | 3.9 | 4.1 | 4.1 | 4.6 | 4.3 | 4.1 |
Face recognition | 3.8 | 4.0 | 3.9 | 4.3 | 4.5 | 4.2 |
Battery life | 3.6 | 4.0 | 3.8 | 4.3 | 4.1 | 4.1 |
Value for money | 3.6 | 3.8 | 3.7 | — | 4.1 | 4.3 |
Sold By | thegadgetdeals | thegadgetdeals | Chubbiestech | Power-On-Deals | thegadgetdeals | ElectroWireless |
display size | 6.2 inches | 6.2 inches | 6.2 inches | 6 inches | 6.7 inches | 6.7 inches |
memory capacity | 128 GB | 256 GB | 128 GB | 128 GB | 128 GB | 128 GB |
model name | Galaxy S21 | Galaxy S21 | Galaxy S21 | Galaxy S21 FE 5G | Galaxy S21 Plus | Galaxy S21 Plus |
operating system | Android | Android | Android | Android 10.0 | Android | Android |
connectivity tech | Wi-Fi | Bluetooth, Wireless | Wi-Fi | Wi-Fi | Bluetooth, Wireless | Bluetooth, Wireless |
display type | AMOLED | AMOLED | — | AMOLED | AMOLED | AMOLED |
service provider | Unlocked | Unlocked | Unlocked | — | Unlocked | Unlocked |
What's in the box
What is Amazon Renewed?
Quality you can afford
Products you can trust
Purchases with an impact
Trusted coverage
What should I expect to receive with my Amazon Renewed purchase?
Model Year
In what condition can I expect my Amazon Renewed product to be?
Product information
Product Dimensions | 6 x 3 x 1 inches |
---|---|
Item Weight | 6 ounces |
ASIN | B08VLMQ3KS |
Item model number | SM-G991U1 |
Batteries | 1 Lithium Ion batteries required. (included) |
Customer Reviews |
4.0 out of 5 stars |
Best Sellers Rank | #24 in Amazon Renewed (See Top 100 in Amazon Renewed) #16 in Renewed Smartphones #411 in Climate Pledge Friendly: Electronics |
OS | Android |
RAM | 8 GB |
Wireless communication technologies | Cellular |
Connectivity technologies | Wi-Fi |
GPS | True |
Special features | Bluetooth Enabled, Expandable Memory, LTE, Wireless Charging, Water Resistant |
Display technology | AMOLED |
Other display features | Wireless |
Human Interface Input | Touchscreen |
Scanner Resolution | 1080 x 2400 |
Other camera features | Rear, Front |
Form Factor | Slate |
Color | Phantom Gray |
Battery Power Rating | 3880 |
Whats in the box | Adapter, USB Cable |
Manufacturer | Samsung Electronics |
Date First Available | February 1, 2021 |
Memory Storage Capacity | 128 GB |
Standing screen display size | 6.2 Inches |
Ram Memory Installed Size | 8 GB |
Battery Capacity | 4000 Milliamp Hours |
Weight | 169 Grams |
Charging Time | 73 minutes |
Feedback
Product Description
This pre-owned or refurbished product has been professionally inspected and tested to work and look like new. How a product becomes part of Amazon Renewed, your destination for pre-owned, refurbished products: A customer buys a new product and returns it or trades it in for a newer or different model. That product is inspected and tested to work and look like new by Amazon-qualified suppliers. Then, the product is sold as an Amazon Renewed product on Amazon. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee.
Looking for specific info?
Sustainability features
This product has sustainability features recognized by trusted certifications.
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value of the cellular phone, saying it's a solid bang for your buck. They also say it'll exceed their expectations. However, some customers have reported connectivity issues, saying that it drops them off the network and doesn't connect to data. They are disappointed with the lock, and charging. Opinions are mixed on battery life, scratch resistance, performance, and quality.
AI-generated from the text of customer reviews
Customers like the value of the cellular phone. They say it's a great phone and a solid bang for your buck. Some customers mention that it'll be a good deal going refurbished.
"...I highly recommend this phone for anyone looking for an affordable device that performs beyond its price tag." Read more
"Working out great, no issues. Great product" Read more
"...It's thin light weight. Picture is pretty good. It was not overly expensive like most new phones. Has alot of storage built in...." Read more
"Recently got this phone! Great condition, decent battery life, and good price." Read more
Customers have mixed opinions about the performance of the cellular phone. Some mention it operates well, looks and works like a brand new phone, and takes very high quality photos. Others say that it's not working properly, the speaker does not work, and the charger is surprisingly cheap and does not operate. Some customers also report issues with the SIM card and the front camera.
"...The phone worked well initially, but in the coming couple of years I had a terrible experience...." Read more
"...was in brand new condition, unlocked to our carrier, and works perfectly so far. If any changes in the next couple of days, I'll update this review...." Read more
"...While the screen was not great it was also not working properly via the amoled screen/digitizer recognizing fingerprints or gestures at times ,..." Read more
"...grandmother likes to take pictures with her phone and this takes very high quality photos...." Read more
Customers are mixed about the quality of the cellular phone. Some mention that it's in great shape and works as expected, while others say that it was in horrible condition and was a defective device.
"...The phone appeared in excellent condition, only had a small scratch at the back when I looked in detail, and a hair of scratch on the screen that is..." Read more
"...They did not replaces the battery as well and it was not refurbished, I work in IT and other areas of tech like OSINT , basically hardware and..." Read more
"...I love the camera quality, it can record 4k 60fps which is incredible. The sound and display are pretty good and overall its fast...." Read more
"...the included accessories were Motorola and the cable did not work when plugged in...." Read more
Customers are mixed about the scratch resistance of the cellular phone. Some mention that it has no scratches, dents, or dings when they received it, while others say that it had some scratches at the back and on the screen.
"...The phone appeared in excellent condition, only had a small scratch at the back when I looked in detail, and a hair of scratch on the screen that is..." Read more
"...It has pits and grooves all along the bezels , a huge scratch on the back from the middle to the edge of the device...." Read more
"...Screen: No scratchesBody: No signs of cosmetic damage (scratches, dents, and other) are visible when the product is held 12 inches away...." Read more
"...However, it came with a few minor scratches on the edges and paint peeled off at the charging port...." Read more
Customers are mixed about the battery life of the cellular phone. Some mention that it has a decent battery life, and is happy with the quality of the phone and battery life. However, others say that the battery does not last long at all, and drains quickly.
"...During about the first week, the battery appeared quite poor. With medium usage it lasted about a day...." Read more
"...The battery life is also very impressive which is important for my grandmother who is always on the road or at work...." Read more
"...They did not replaces the battery as well and it was not refurbished, I work in IT and other areas of tech like OSINT , basically hardware and..." Read more
"...The battery is not that great especially if you are a heavy user. But a light user like me can go almost a whole day on a full charge...." Read more
Customers are dissatisfied with the charging of the cellular phone. They mention that the charging port didn't work at all, the charger in the box is not working, and the cable did not work when plugged in. The phone will not charge when the cable is inserted into the phone. Some customers also report that the phone shut off and will not turn on. They say that the SIM card was not detected. Some phones can't start after a system update and that the microphone stopped working at times.
"...Then about another 7 months later when I was in Azerbaijan, the phone couldn't start after I did a system update...." Read more
"...I should also mention the charging port had a lip around the oval port indicating it’s been dropped , which is fine however replace the parts and..." Read more
"...the included accessories were Motorola and the cable did not work when plugged in...." Read more
"The cell phone is good but the charger that came with it does not work. I left a message for the seller but have not heard back." Read more
Customers are dissatisfied with the lock on the cellular phone. They mention that it's not globally unlocked, and it doesn't work on other networks. Some customers also say that the phone is defective and not unlocked for all carriers.
"Front camera doesnt work, phone is locked to at&t. Battery is very bad, overheating and charging takes 5 hours from 0 to 100...." Read more
"...No scratches, dings, dents but this was locked on the Verizon network and loaded with all the Verizon apps. Kind of disappointed about this." Read more
"...One was in horrible condition and LOCKED. The other was in good condition and I was unable to unlock at the store to transfer to Verizon." Read more
"The phone is great. Problem is its carrier unlocked from Verizon so its got Verizon bloatware on it, and some system options are locked out...." Read more
Customers are dissatisfied with the connectivity of the cellular phone. They mention that it drops them off the network, the cell service will go out in areas where phones are on, and it disconnects from cellular service about every other hour. The phone has glitches and isn't able to use the internet. It also loses connection with the card and doesn't connect to data. Some customers also say that the phone can't get signal at all and that it would not make phone calls.
"...Even the data cable is not great but do the job. The real problem comes with the charger, is surprisingly cheap and doesn't work...." Read more
"...Because of the 5g switch with AT&T my phone would not make phone calls...." Read more
"...However, I never had 5G connectivity despite working with settings and trying to get myself connected...." Read more
"...Besides that the microphone barely works in calls or audios for first 30 secs aprox, so audios in whatsapp are complicated and phone calls you need..." Read more
Reviews with images
-
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Delivery was very good. I saw it was shipped on the 25th. On the 30th, I received an SMS from DHL saying they planned delivery on Oct. 3rd, but on the same day I got an email asking for copy of national ID and content description for clearing customs. I am not a Morocco residents nor citizen, so I sent my foreign passport instead. On the 3rd, Amazon tracking info said clearing custom was delayed as additional documents were needed. So I called DHL, and the rep said it would be delivered on the 4th instead. On the 4th, I saw a newly posted message about delay on Amazon tracking. I called DHL various times but couldn't get to anyone. I then sent an inquiry by email and get a response shortly saying it was being taking care of. Then late afternoon, I got the package.
Upon arriving, the seal of the packing had an opening large enough to put in a hand but not for getting the phone out, so I didn't complain.
Unpacked, the inner packing of the phone was in excellent condition, very much like the original packing but had no Samsung marking, rather, it had a marking of "amazonrenewed". There was a film covering the screen, like on a new phone. The phone appeared in excellent condition, only had a small scratch at the back when I looked in detail, and a hair of scratch on the screen that is only visible under bright light and in a particular angle. I tried but couldn't turn on the phone - there was no response. The box also included a USB-C cable and a cheap non-Samsung charger made in China. I used my own Samsung Charger to charge the phone. After plugged in, it showed the battery was at 0. So I let it charge to full.
After started, it turned out fully unlocked. My Morocco sim card works with 4G. The phone's software looked already reset, but I reset it myself anyhow. Then updated to the latest system with Android 12, and loaded many apps I need. During about the first week, the battery appeared quite poor. With medium usage it lasted about a day. I tried all necessary settings to conserve battery, but it didn't seem to help much. These couple days, it becomes much better, lasting about 45 hours. I read it was likely due to some AI processes either from Android 12 or Samsung doing the learning work at first. But it's pretty bad the phone doesn't show any info.
I would say I am very happy with the phone. And this is after having a terrible experience in the past with Samsung.
The last Samsung phone I had was S7 Edge bought in Thailand (I am a traveler), new at a Samsung store for perhaps ~$800. I actually wanted the normal S7 (without the "edge"), but it was out of stock then. I never liked the "edge", it was a silly design in my mind. The phone worked well initially, but in the coming couple of years I had a terrible experience. About 5 months later when I was in Vietnam, the screen started to show shaded bands across. As I was wondering how or if I should return to Thailand to get the phone serviced, the bands disappeared after a month. Then about another 7 months later when I was in Azerbaijan, the phone couldn't start after I did a system update. So I couldn't use the phone for a couple weeks until I reached Tbilisi in Georgia when I had someone flashed it. About a year later, it died on me again when I was in Morocco. I had someone re-flashed it, but it was not successful. About 1 month later I reached the city of Fes where there is a Samsung service center. After checking, they said there was something wrong with the motherboard. Very shocking! I've never had such problem in my life with all the phones and computers, cheap or dear, and this was a flagship! So eventually, I sold it to a local repair shop for $200, for which they said they only needed the screen. That was end of 2017.
So I never bought a Samsung again, and would definitely not buy one at the full price. I admit the S series is not worthless. At least, I like the camera. But I never had a chance to buy one at a largely reduced price (I won't buy from just any second-hand sellers).
So now, the Amazon reviewed phone with some warranty got me interested. Yes, I have some risk, but to me with the past experience, the risk is not much higher than getting a new phone from Samsung, plus, I am putting in a much lower bet now.
The phone we received was in brand new condition, unlocked to our carrier, and works perfectly so far. If any changes in the next couple of days, I'll update this review. It also came with a charger and charging cable and Sim tray opener.
With having to work, 2 kids and everything else in life going on, i was able to get a much needed phone fast and easy and saving us $$$'s from buying new, from the comfort of my sofa at night while kids are in bed sleeping. I can't be more satisfied!
However, I wish I had taken a picture of the back of the device as admittedly at this point I was disappointed and in the moment of “wth” moment because it took me 30 minutes to clean the device properly peel the stickers off and glue all over to truly inspect the device which I already knew it was going back as it’s not excellent and they will definitely get it back much cleaner than I received it but , again it device is beat up. They fact it wasnt even cleaned and had sticker residue all over the the device as well or some sort of glue, was the first big indicator. They did not replaces the battery as well and it was not refurbished, I work in IT and other areas of tech like OSINT , basically hardware and software areas , not only by Amazon’s standards but in general, it’s common knowledge and states when purchasing , a “excellent “ condition device should have 90% battery health or above , this device had 74% battery health below 80% is unacceptable even for the cheapest condition you can buy as you’ll need a battery replacement within the 1st 6 months most likely sooner .
It gets worse as I contacted chubbiestech and got zero help or care for that matter , they said call Amazon it’s on them for the most part. I am making that short as ot was jet her a automated reply or a very I dont care approach on customer service. I also reached out a second time to make them aware that about the battery percent being at 74% for the next person as a professional courtesy to get a copy and pasted same response. So , very contradictory when if it’s sold by then and refurbed by them but are telling me it was handled by Amazon. I have the screenshots of the lack of concern or help and it’s just disappointing.
As of now as I feel this brings up a issue that is indicative of the way things are now which is , the whole situation is a mess, as I made the return properly , bought insurance and did things accordingly , SO come to find out as of today the 18th of November, UPS has lost the package , Amazon can’t process my refund manually for another 2 weeks until the ticket expires , which is outrageous as this should not be on me , my responsibility is done in the matter, it’s was returned and I paid extra for insurance to make sure it’s safe, and I am eating the cost due to bad business practices on chubbieatech part as I am a small business myself, and I hate to say this but time is money , this will cost me in the end regardless of what happens , all due to not getting what I paid for from the start , I am in shock that in this day & age finding proper solutions and proper business practices has become so hard. If I would have gotten the excellent condition device that I had no problem paying for and they had no problem taking the money , I shouldn’t be without a device and up the creek as no one wants to step in and take accountability. I’m sorry , sellers like this that slip through the cracks and shouldn’t be in the platform, Amazon is not eBay. Now it’s my headache and it is very frustrating. PLEASE do yourself a favor and stay clear from this one because if your device is not not up to par, good luck as you will not get help , I’m a week in and I’m out of money spent and a device . I should also mention the charging port had a lip around the oval port indicating it’s been dropped , which is fine however replace the parts and check the device , make sure it works and indeed in excellent REFURBISHED condition. Nothing on this device was cleaned or fixed and was a poor device . I truly hope Amazon doesn’t sensor my review , which I have a feeling they will because this is the real life experiences that occur when you don’t get what you pay for and trust the Amazon name and sellers under them , and here I am with no device or refund of my money. It’s not ok , there is no A-Z guarantee here . Everyone has passed the buck. This is a HONEST review along with the consequences of poor business practices I think people should know about if you chose to buy from here and should not be censored.
Reviewed in the United States on November 18, 2023
However, I wish I had taken a picture of the back of the device as admittedly at this point I was disappointed and in the moment of “wth” moment because it took me 30 minutes to clean the device properly peel the stickers off and glue all over to truly inspect the device which I already knew it was going back as it’s not excellent and they will definitely get it back much cleaner than I received it but , again it device is beat up. They fact it wasnt even cleaned and had sticker residue all over the the device as well or some sort of glue, was the first big indicator. They did not replaces the battery as well and it was not refurbished, I work in IT and other areas of tech like OSINT , basically hardware and software areas , not only by Amazon’s standards but in general, it’s common knowledge and states when purchasing , a “excellent “ condition device should have 90% battery health or above , this device had 74% battery health below 80% is unacceptable even for the cheapest condition you can buy as you’ll need a battery replacement within the 1st 6 months most likely sooner .
It gets worse as I contacted chubbiestech and got zero help or care for that matter , they said call Amazon it’s on them for the most part. I am making that short as ot was jet her a automated reply or a very I dont care approach on customer service. I also reached out a second time to make them aware that about the battery percent being at 74% for the next person as a professional courtesy to get a copy and pasted same response. So , very contradictory when if it’s sold by then and refurbed by them but are telling me it was handled by Amazon. I have the screenshots of the lack of concern or help and it’s just disappointing.
As of now as I feel this brings up a issue that is indicative of the way things are now which is , the whole situation is a mess, as I made the return properly , bought insurance and did things accordingly , SO come to find out as of today the 18th of November, UPS has lost the package , Amazon can’t process my refund manually for another 2 weeks until the ticket expires , which is outrageous as this should not be on me , my responsibility is done in the matter, it’s was returned and I paid extra for insurance to make sure it’s safe, and I am eating the cost due to bad business practices on chubbieatech part as I am a small business myself, and I hate to say this but time is money , this will cost me in the end regardless of what happens , all due to not getting what I paid for from the start , I am in shock that in this day & age finding proper solutions and proper business practices has become so hard. If I would have gotten the excellent condition device that I had no problem paying for and they had no problem taking the money , I shouldn’t be without a device and up the creek as no one wants to step in and take accountability. I’m sorry , sellers like this that slip through the cracks and shouldn’t be in the platform, Amazon is not eBay. Now it’s my headache and it is very frustrating. PLEASE do yourself a favor and stay clear from this one because if your device is not not up to par, good luck as you will not get help , I’m a week in and I’m out of money spent and a device . I should also mention the charging port had a lip around the oval port indicating it’s been dropped , which is fine however replace the parts and check the device , make sure it works and indeed in excellent REFURBISHED condition. Nothing on this device was cleaned or fixed and was a poor device . I truly hope Amazon doesn’t sensor my review , which I have a feeling they will because this is the real life experiences that occur when you don’t get what you pay for and trust the Amazon name and sellers under them , and here I am with no device or refund of my money. It’s not ok , there is no A-Z guarantee here . Everyone has passed the buck. This is a HONEST review along with the consequences of poor business practices I think people should know about if you chose to buy from here and should not be censored.